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#PAST DUE PAYMENT HOW TO#

The payment terms include any late fees to be charged.

#PAST DUE PAYMENT HOW TO#

Also, give them options on how to pay the invoice. Make it easy for the customer to remember the invoice and that they need to pay.

Include all the information about the invoice in the email.

If you tend to have several clients with overdue accounts, send all of the emails simultaneously. Tuesdays are also great days, as you can imagine how busy Mondays are. One thing you should try to implement is sending the overdue invoice over the weekend as it will have less competition for the client’s attention. First, ensure you follow the procedures you have laid out in your company, so you are always on the right track.

We have outlined a follow-up strategy above.

To start with follow up at the right time.Here are some simple tips you can use when writing excellent past due emails: Again, staying in touch with the client at this stage will ensure you know the kind of problems they are experiencing and why the invoice is past due.Īt this time, you will be forced to warn the client that you may be required to take the next steps if the invoice remains unpaid further. Remind the client that the invoice is overdue. As the client if the work is in their system and whether it is on the next pay run.ĭuring this time, if there is a problem preventing the payment from being made, you should try to find out how you can resolve the issue and then do this at regular intervals till 30 days past the due date. Ten days before the payment is due – At this point, it’s good to check in with the client to ensure that your invoice is being processed and due to be paid soon.If you are dealing with a new client, you should request receipt of the invoice and ensure that it includes all information. One or two days after sending the invoice.Before sending the invoice – Find the right contact within the company you will use to ask about payment.

Let them know that next time you will charge them additional fees for late or non-payment and even let them know that you could pursue legal action against them if this continues. You may choose to omit this information depending on the relationship you have with your client, especially if you wish to retain the client, or if it is their first time.īut, if you have a repeat offender, do not be afraid to lay down the law, as the process of recovering your unpaid invoices could be costing you more money over the years. This includes explaining to them the consequences of non-payment or delayed payment. If necessary, ensure you let them know how your late payment policy works. This makes it easy for them to make payments immediately, without having to scavenge in their receipts looking for the payment mode. For example, include your bank account number, your online payment link or your card information. This should be a ‘sort of’ call to action that describes to them how to submit the payment. Ensure to double-check their account and all of the past communications to ensure that you have quoted the right amount.Īlso, consider formatting, spacing, and bolding the information to emphasize the most important details, of which one is the amount due.Įven if this is a repeat client that has already conducted business with your company and paid, it is important to provide them with the payment options once again. Next, explain to the client when the invoice was due and the total amount they owe. Reference the due date for the invoice and the amount due.This helps establish a positive connection and reminds them that they did indeed receive the purchase or service before making your payment request. Start the email with a super polite greeting to the client, and remember that you want to request payment, which can sometimes be awkward, but at the same time, it must be done.Īddress the client using the name they prefer, and you should also consider using a question or phrase that mentions their purchases. Also, ensure to include the company name and a small note explaining what the invoice was for to provide some context to the email. It will catch their attention and remind them immediately of their missed payment. This is pretty important because it will immediately give the client a glimpse of what the email is about. Start by mentioning the invoice on the email’s subject line.